On customer satisfaction and expectations, a taxi driver who taught me a lesson worth millions. Celebrity or speaker to obtain good cost several thousand dollars for their cadres and staff training, and I in this class but it only took 12 element of play fee.
I flew into Dallas only in order to visit a customer. Out of the airport, an empty taxi stop, drivers across from time to time to help me to open the door to determine I have sat and then closed the door for me. He sat in the driver's seat, tell me fold neatly in the Wall Street Journal in my seat, can get together. He also took out several tape, ask what I like to listen to. I looked everywhere have "real lens" (dedicated to photographing the work of the passers-by a live TV program), this is not the best one? I can't believe I've been service! I took the opportunity to say: "it is clear that you own is very proud of the work. You must have great things to say. ”
"Yes," he answered, "I was working at the American company, but I always think whether I make much effort is still not good enough and fast enough, or not. I decided to look for life in the center of gravity, let me be your own best performance. I know I won't be rocket scientists, but I like to drive, you can serve the public, I thought I do all day, and done well. I assess my assets, I become a professional taxi driver. One thing I am sure that you want to have success in their career, I only need to meet customer expectations; however, to its pinnacle in his career, you need to go beyond customer expectations! I like the feeling of ' reach ' and feedback, not just the ' ordinary '. ”
I gave him a big tip! American company losses passengers more a friend!
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