Thursday, December 23, 2010

[Case study] how to become good managers?

As a corporate Manager (including top management, and mid-level Manager) do have their own unique strengths and expertise, many are starting from O, from the grass roots up, worthy of respect and admiration and learning, but to grasp the development of the company's corporate managers from the gate but often committed all kinds of lost structured error, make the company a lack of effective competitive market to combat merciless ebb tide. Many company managers bruised and battered day, continuously responding to, often in the face of the various transaction work eventually, into a very passive. Some managers hold not personally handle not assured and hands-on mentality; some managers simply declined to subordinate staff. In fact, the phenomenon is widespread in domestic companies. The WTO, with extensive advanced management experience of foreign companies tidal wave, as the mainstay of the company really should seriously look into their own management tools and methods.

Case

Beijing H company begins with Chapter total more than 30 years in the industry can be considered the older, working attitude is very strict and careful. The company attaches great importance to the work of training, from training curriculum, training instructor selection, training, hotel venues to sign into the training certificate printed, training on-site banners hanging, training period catering orders, etc., let me show you, from scratch, although catches have specialized training. And often stayed in person at the scene, intermediate training classroom also pointed this lecture lecturer from time to time interrupted; due to company personnel are queued call Secretary sign from time to time run roundtrip to the training site for document processing files.

Once the General Chapter indicates the training organized next week suddenly dealer sales consultant training courses and training courses, marketing manager of completely out of training work for implementation. Training had to begin identifying training lecturers, developed training schedule, negotiating training classroom, develop training notifications, etc. For some reason, report actual number did not reach the ideal State, report to the General Chapter in the training field, decisive indicates that the two classes into one class to save money. Despite early has been arranged, lecturer Professor also stressed that training object, training content focus, most critical reporting time is different. The General Chapter. Cent of the trainees learn that results dealer suddenly change, complained that all blame Training Department. Chapter total even in front of the head, loudly denounced training why training do mess, then command company all other department heads all stayed at the scene, which has even more hilarious, training of not only the General Chapter, teach the Department heads from time to time refers to the East to the West, even the Secretary General also intervene in the command. It is conceivable that a simple training activities was a mess. The end of the second day of training, training department heads had to resign.

Case

Liu is a consumer electronics company's Planning Department, College of rural origin, because the work is accomplished, the leaders of our company, from one line to touch up roll call now this seat. His work requirements particularly stringent, often food and to put to work, even never time to love. He hoped that his employees as he dedicates to the company's Affairs, one for the public, and dedication. Pet phrase is "a small company it is important, no matter how big the personnel is trivial matters".

He asked subordinate staff working hours may not chat, make personal phone calls cannot be received, not do has nothing to do with the position, all the time, it is imperative to use on the job. Ask staff to develop the "morning till late" habits, let each day to accompany his subordinate employees to work overtime to 11 or 12 point, even if the employee actually has nothing to do, and cannot take it back. If the employee did not develop this habit, so the opportunity increases orders are slim, and is likely to be his cold, no longer see the light of day, or inexplicable received transfer or dismissal notice. In addition, no matter what holiday, he will be back for the employee to meet the needs of his work, there is no weekends, national holidays.

Under his leadership, ARAMARK always has work to do, even if some of the work that has no meaning. His initiative was caused by a subordinate employee complaints, they complained that they did not, at any time in the private space is Manager of the management and supervision, as if they are being sold to the company, and subject to severe restrictions, they are going crazy. Once one of the subordinates in the internal Web site discussion overtime to BBS led to overtime, work should rest problem, is he was informed that a few days the employee in the performance appraisal is a reasonable specification, "processing". Then one night held in sectoral meetings, subordinate staff finally broke their emotions, clearly subordinate employees respect requirements were not met, the work also so Liu fell into a passive, low morale, productivity, loss, management, personnel, and soon he confused was removed from.

To the above two cases are more extreme example, but like their company managers around us are not uncommon. Reflecting the company's managers and there exist many problems: management role ambiguity, work planned is not strong and spans unreasonable, the building of enterprise culture is not successful, ineffective management monitoring and so on.

Management is an art that requires dealing with people, who won't be easy, wide hard to tune, do let everyone satisfied it is not possible; on the other hand, the management is simple, as long as everyone under the same rules, management can play a role, to achieve the expected results, the management has become a joy. Cut the cake's story is the elaboration of such a principle: two men in a piece of cake, with a cutting, b at the side. B always take into account a cut of uneven and make them suffer, constantly warned a necessarily slowly cut, to cut even, to be fair, over time, will inevitably cause of irritation. On the contrary, let b to cut the cake, the same process would repeat, results or how to solve?!, in fact, prior to cutting the cake, a and b both a Convention, to establish a rule, a person responsible for

Cut the cake, another person is responsible for cakes; no matter how the cake to the a and b do not have any complaint. On the contrary, the two men will be happy to get a cake, so willing to do such a thing. Why is because their prior rules, each person's rights and responsibilities, have standards to follow.

Management of decomposition, "pipe" + "reason". According to statistics, China company manager's "tube": "Li" mostly 80: 20; developed Western countries, the company manager's "tube": "Li" generally 20: 80, perhaps this is a Chinese company lacks the most powerful international competitiveness.

Company managers to manage the work on progressive and breakthroughs must plan, organize, direct, control and coordination of the five-pronged approach, comprehensive build their management level and skills, to enhance the company's overall operational capacity and market competitiveness.

Plan prior plan (plan) for company managers are critical to the work. Management guru to wear about effective management cycle PDCA by (Plan) is scheduled to begin. Sun Tzu first is the only meter, operations began in the computing, plan.

Many company managers simply do not have systems, formal, progress clear plan, not knowing where to go, and do not know where they came, became known as "Columbus", so the subordinate employees at sea is not only a waste of everyone a lot of time, energy and waste company effective resources, and even delay the development of the company.

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