(http:oxford.) Reports: when managers found his subordinates to conflicts occurring between, he should have an anticipation: whether they are capable of controlling their own quickly and problem-solving conflict would further? stimulate their emotions, to what extent will affect them and the whole team.
Case story
"I am ... I warn you, to ... To dare to mess with ... Make me, you care! "a wake up frame, Zhang Ning is flushed, the anxious words than usual stumble a lot.
"Do you think that you bring a glasses like a cultural? talk let you say, what are your rational!" next to the sparkling, tit-chenlei.
C company Marketing Office, everyone's attention was focused on the two people who, over the past six months, two people struggle intensified egos, now make up the difference. What the two of them is how to put on there, and some say that is because the presence of the customer chenlei Zhang Ning says a stumble, and some say because Zhang Ning robbed chenlei customers, leading to grievances.
In fact, Zhang Ning and chenlei beginning relationship is good, then the company promoted Zhang Ning as Chief Representative, the relationship between the two will fade, but chenlei have quickly been present Sales Director may light up references to the "first generation", and the band a Zhang Ning sales team. In fact, as both the boss's wish light is to be formed within the team competition, improve overall sales performance of the team, but now the situation appears to have a little competition!
At first, Zhang Ning and chenlei conflict, the Director may light up think they should have the ability to solve conflicts, there may be many private settles in it, your boss or other interference regulation but I'm afraid my colleagues will be muddied the water. However, now that both do a good job in the Office ", although I wish the gunpowder" reluctant to intervene in the light of the conflict, but it seems he is not involved.
7 p.m., on first about the chenlei went to a restaurant that wants to learn about some of the cases, the result is great daokushui chenlei. "Yes, I admit, that day because drank wine, a customer joke Zhang Ning tongue, I guess, I would imitate the Zhang Ning talks, then just trying to please everyone, who knows someone told Zhang Ning. I also think that day is a bit too, would like to apologize to him. Then write a message to explain to him, throw a no, but he was rushed over mouths reviled me, in the presence of so many people, I'm in the wrong no silent gas. But he later did? have a large customer in Shanghai, our side followed by a one or two months, will sign the Bill, he ran to our price with others, said Pao high, he can give a low price ... "
After all, this is only one side of the word, on the interpretation of listening chenlei intend to go there again the next day to find Zhang Ning talk, who knows what the next morning, Zhang Ning's resignation on the wish of the table. In fact, the day before proceeding, see wish-to find chenlei conversation, while lighter promoted chenlei is happy, so think of light will certainly wish listen chenlei, own their passive beaten as pre-emptive.
May the light nature will not accept the resignation request, proceeding to appease a Zhang Ning, he told each other yesterday myself and chenlei transcript. As a result, Zhang Ning shout shameless, and say that they are not actively to Rob Chenlei side of the customer, but because the relationship between a customer and they are very good college classmates, and later learned that Zhang Ning also in this company do Sales Manager, so I would like to seek from him a "firm price". Zhang Ning did not know this is chenlei customer, so very passionate said something. As he called out to the customer a lower price, is due to the company, according to the certain preferential policy allows employees to their relatives, friends, and approval of products sold at Zhang Ning's own hand.
Now, a big challenge to wish the Sales Director, who should listen? the contradiction between the two sides have irreconcilable, does the second Tiger against the result must be the one you want to exit?
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