Directors cut could not be said that the fourth sentence

Face like complaining that subordinates, managers should avoid saying what words, subordinate will become silent? and how to lead the charge to make subordinate from pessimistic perspective to proactively looking for solutions to problems? key is in charge of how to respond to a subordinate, but the following four sentences lethal strong words, no matter how bad mood, the supervisor must not blurt out:

First, I can't help you

Having problems when the subordinate to have recourse to competent, this answer does not solve the problem, because this sentence mean is "I don't want to help you." More constructive answer should be: "from this problem, you see what opportunity?" This should display the supervisor will and subordinates, together with a problem, but please think subordinate gyrus solutions, such as the Web, and then discuss.

Second, the company policy has always been so

This means that managers ignore the problems identified by employees; or knowingly have problems, but they refused to change the status quo. This is because the competent many grass-roots, feel "daughter-in-law into Po" affirmation subordinate eat bitter. Shu layout needs of customers and competitive environment are constantly changing, in the past, successful practices, not always effective. Careful, will please the subordinate to think "competitors have similar problems?" Through comparative analysis, you can see the problem is serious.

Third, no portrait you complain

There are no other people complain, not on behalf of the employee reflected the only problem is sporadic, because maybe others have the same problem, just do not have the guts to say so. So better coping is "others have this problem?" Regardless of how the answer, competent subordinates are immediately identified, this complaint is individual condition or universal phenomenon.

Fourth, unhappy, then please find another job

This sentence can only show the competent EQ is not enough, no other value. If the employee is no longer suitable for the stay, the supervisor should be employees for a job, it can be improved. Frequently used "scare kids", keep the best talent.

In short, no matter what, competent staff complained that in responding to the former, may wish to think about: answer to solve the problem? This answer will not be made subordinate to later have problems do not dare to raise? This answer is matter-of-fact, or just to save his face and Majesty? So the answer is to help subordinates responsible, or distress caused subordinate to push, not dare? 【 oxford. 】