Managers increase EQ three-step

In 1995, Harvard psychology professor Daniel · Gorman presented the "eq" EQ concept, think of "emotional intelligence" is the individual's important survival capacity, is to explore the potential application of emotion emotions, the ability to influence at all levels of life and life is the key to the future of quality factors.

Gorman even believed that man's success factors, intelligence is important, but more important is the emotional factor, "emotional intelligence" can generally be summarized as five aspects: emotional control force; the ability of self awareness, that is, on its own perception; self motivated self development capacity; cognitive ability of another person; interpersonal skills. It is generally believed that the success of the 100% = 20% of the IQ + 80% of the EQ.

Data show that IQ and skills, the role of both together, as the role of emotional intelligence and location, the role of emotional intelligence. In corporate leadership, EQ function almost reaches 85%.

As a professional manager, in the face of not only is the 21st century unpredictable and volatile business environment, while also being the pressure from the supervisors, colleagues and subordinates from corporate challenge and so on, if you rely on exceptional hardware for a good post, but there is not enough "software" to address the challenges and pressures on the enterprise, on their own are unfavourable.

Beijing Nanyang Linde Enterprise consultant Director Vice President Zhang XI-people, professional managers of competency, and emotional intelligence are closely related. While the Association as Vice President of the Pan Seung-Yul, remarks: "as a team of managers, professional managers of emotional intelligence has a direct impact on the team's overall performance, lack of managers often EQ can lead to serious consequences. ”

Managers increase EQ EQ > step 1: effective communication

Through 100 managers and white-collar employees, found work conflicts and result in major causes of the crisis, is leader in communication skills (EQ aspect) of deprivation, lead to inappropriate comments.

Mr Seung-Yul cited an example: one of a software development engineer to Vice President do results report, for months and his colleagues of the hard shoulder to shoulder, are also present. I didn't expect reporting is completed, the Vice President has language of engineers with sarcastically said: "how often do you graduated from school? this specification is too funny, I can only stay on paper!"

It is understood that, in the presence of many colleagues, the engineer was embarrassing, like the ball of the gas leak from dull to silence, with other team members on defence, some even with hostility. The Vice President by authoritative outdone, repressed quarrel. But the next day, would have workers to resign, after one after, more and more people are asked to leave. In the face of staff a huge loss of strong pressure, the company had dismissed the Vice President.

"I know the Vice President, he is a very strong business capability, and in this argument, he's perspectives are not unreasonable. But if he can use the skillfulness of criticism, the result from this. "Pan bearing Margaret not sorry to say," skillfulness criticisms are managers and subordinates effective communication between the bridge to the Vice President as an example, he can change the way engineers said: ' this stage of the biggest challenges is your plan will take too long, the cost may be too high, I hope you look to see if you can shorten the time to complete. ' If this is the case, will be a completely different effect. ”