Keyword: employee complaints management process management enterprise management complaining about is a good mood, when employees believe that he was subjected to unfair treatment, complained that the emotions, the feelings can help ease the mind. Managers not on staff complained that panic, but be sure to take seriously. Complaining is not terrible, terrible managers not aware of such complaint, or to complain about slow, resulting in the spread of emotional complaining, eventually leading to the management of more confusion and contradiction of intensification.
I. employees complain about content
Employees may have to complain a lot of things, but generally speaking, can be divided into the following four categories:
1. pay issues
Pay direct bearing on the quality of life of employees, remuneration will be staff complained that most content. For example, the company pay the difference with other companies, in different positions and different degree, the differences between different performance pay, pay and promotion rates, overtime, bonus, travel claims, etc. may be complaining about the topic.
2. working environment
Staff working environment and working conditions of complaining about almost every aspect of the work, the small company letterhead of the quality, the geographical position of the workplace, and so on can be involved.
3, the relationship between colleagues
The relationship between colleagues complain that tend to concentrate on working interact closely with staff and departmental employees complain about will be even more pronounced.
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