Obama's trip came to an end, but Obama leaves us business community is still a lot of thinking. I noticed a detail: Obama to go to Beijing before the current in the Shanghai Science and Technology Museum and the China Youth dialogue. Today, enterprise training lecturers Tan 小芳 expand on this news with you about communication management topic.
In the conversation before you begin, Obama praised Yang Yu-Liang and students of English, and offered a photo with them, the people wanted to come out of things to say; after the conclusion of the event, Obama faces in the presence of Mr Liang directly asked his assistant, today he behave is decent, like a primary school teacher to eager to confirm.
Speech started, he first sentence with United States accents Shanghai dialect "nonghao" and everyone closer, then also mentioned in his speech, the whole atmosphere was Yao is both solemn and very high. At this point the President of the United States as students of acquaintance of mine, like one of them, like big brother next door, expatiated way, try to keep these strange and yet familiar with the exchange of boys and girls.
After the speech, Obama specifically around the field in a week, and sat in the front row of each student audience shaking the whole procedure lasts 10 minutes. Next, his stunning to be chairing the voice firmly in their hands. Previously had not seen what leaders, in such an important site of their own when the host directly to a audience questions.
A warm and harmonious throughout the process, I think that Mr. Obama and superb communication skills. So how do we like Mr. Obama found as the secrets of effective communication? one company's case is worth learning:
Korea Hyundai Motor, before the financial crisis, it gives the consumer a guarantee: "If you buy a car after all this time have lost their jobs, we can use this car repurchase, redemption or even do not affect your credit record". This is equivalent to convey to consumers that "I very much appreciate your" signal. In fact, modern car for this group of people may have no money, if you don't have a car that he still have spending power, but is designed for people we must learn to give him an extra confidence. Through this commitment to convey a message that the modern automobile understanding consumers, understanding consumers want. So at that time, they do not fall in car sales. Similarly, the recent financial crisis in Korea modern introduces, for the first half, the remaining half of a year and then pay the sales strategy to deliver help consumers through the financial crisis in 2009, it can be cold and warm hearts, this is a known, sales increased significantly. The following, Tan 小芳 teacher and then share with you a story that takes place in the United States:
One who cut the grass boys bid of US $ 5, his friend for him to call a woman. Phone-drawn after the boy friend asked: "you do not need to cut the grass?"
The old lady replied: "no need, I have cut the grass. ”
Boy's friend and said: "I will help you pull the weeds of the flowers. ”
The old lady replied: "my mowing work has been done. ”
Boy friends say: "I will help you put the grass cut around the aisles. ”
The old lady replied: "I give the mowing workers also have done, he does a good job. Thank you, I don't need new mowing. ”
Boy friend is hung up the phone, then did ask mowing boy said: "you're not at the old lady there mowing? why hit the phone?"
Mowing boy said: "I just want to know the old lady on my evaluation of the work. ”
The moral is: only service and client, boss or superior communication, you can know your strengths and weaknesses, we can understand your situation. During training, Tan 小芳 teacher found many cases enterprises more concerned about sales communication problems, then we say that sales communication topics
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